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Complaints Procedure

We are committed to providing a quality service. However, we acknowledge sometimes things can go wrong. If we do not meet your expectations, then we want to know, so that we can put things right if need be and importantly learn from the complaint to ensure we do things better in the future.

We have a four step complaints procedure to ensure that any complaint is dealt with efficiently and fairly.

Step 1

In the first instance, we would encourage you to discuss any problems verbally and informally with your principal contact within our company.

They will be able to help quickly and answer any questions you may have. Telephone 01244 565900.

Step 2

If you are still not satisfied, we ask that you put your complaint in writing to:

Paramount Estate Management (Complaints)
Herons Way
Chester Business Park
CH4 9QR or emailing

Step 3

If you remain dissatisfied, you should contact us again and we will conduct a separate review by a Senior Manager. This will outline our final viewpoint on the matter. We will issue our final response within 15 working days of the complaint being escalated.

Step 4

If you remain dissatisfied after receiving our final response (or more than 8 weeks has elapsed since the complaint was first made) then you have the right to take the matter up with The Property Ombudsman. Their contact details are:

Milford House
43-55 Milford Street
Wiltshire, SP1 2BP
Telephone: 01722 333306. Email: